Policies & Regulations

UNC Pembroke Student Health Services follows established policies and regulations to ensure safe, ethical and high-quality care for all students. These guidelines help protect your rights, clarify your responsibilities and outline important procedures related to your healthcare on campus. Familiarizing yourself with these policies can help you make informed decisions and get the most out of your health services experience.

If you are looking for forms, you can find them on the Student Health Services Forms page.

For questions, please contact Student Health Services at 910.521.6219.

What You Need to Know

Drug & Alcohol

Informed Consent

Release of Medical Information

Student Health Insurance Regulation

Rights & Responsibilities

At UNC Pembroke Student Health Services, we are committed to providing high-quality, respectful and confidential care. As a patient, you have both rights and responsibilities that help ensure a safe, supportive and effective healthcare experience. Understanding these principles empowers you to take an active role in your well-being and promotes a positive partnership between you and your care team.
As a patient, you have the right to:

  • Receive quality health care by properly trained and licensed medical health professionals.

  • Be treated with respect and dignity.

  • Have your privacy respected.

  • Expect that all communications and records pertaining to your health care are treated as confidential, unless mandated otherwise.

  • Receive a copy of and ask questions concerning our Patient Privacy Notice.

  • Receive information concerning your diagnosis, treatment, prognosis and significant risks in terms you can understand prior to consenting to a procedure.

  • Refuse treatment after adequate explanation by your healthcare provider. However, you must be informed of the medical consequences of this action.

  • Address concerns and complaints through patient comment cards or by contacting the Director of SHS.

As a patient, you have the responsibility to:

  • Give at least 24 hour notice to cancel any appointment.

  • Arrive 15 minutes prior to your appointment time.

  • Provide accurate information concerning your past health history, medications, allergies (including latex), current address, phone number and emergency contacts.

  • Respect the rights of other patients and staff.

  • Ask questions regarding your diagnosis or treatment.

  • Follow the treatment plan or medical advice. Call your SHS healthcare provider if your symptoms are not improving or if your symptoms worsen. Keep follow-up appointments to ensure good health care.

  • Plan ahead and be aware of the Student Health Service’s operating schedule because the SHS closes during certain holidays or times of the year.

  • Inform the Student Health Service of any concerns or complaints.

  • Refrain from using your cell phone during patient care.

Student Health Services does not discriminate due to race, color, creed, national origin, religion, age, sex, disability, veteran status or sexual orientation.