Self-Service Password Reset
Never Lose Access to Your Account Again
The Division of Information Technology has made it easier than ever for you to recover your password if you forget it. We have collaborated with Microsoft to use their Self-Service Password Reset utility. After registering, you will be able to reset, unlock or change your password without having to contact the DoIT Help Desk.
Register here using your UNCP Office 365 credentials to enable SSPR.
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Students: username@bravemail.uncp.edu and password
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Faculty/Staff: username@uncp.edu and password
SSPR allows you to set up secure two-step verification methods (phone call, text message, alternate email). Set up multiple methods for maximum flexibility.
When signing in to your UNCP email online for the first time, you may be redirected
to a “Don't lose access to your account!” page.
This is a legitimate prompt to complete SSPR by adding phone, email or security questions.
If you forget your password, reset it anytime:
Go to https://aka.ms/sspr
OR
Use the “Can’t access your account?” link on the Office 365 sign-in page.
Be sure to update your password anywhere it was saved:
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Mobile email apps
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Desktop computers
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Wi-Fi connections
If you're unable to reset your password using these steps, visit or call the DoIT Help Desk.
Assistance for account credentials cannot be provided by email.