ServiceNow is the new IT Service Management (ITSM) platform. The ITSM Service Portal is your one stop shop for all things DoIT: submitting requests, reporting issues and viewing the status of your open requests.
IT Service Management Portal
Any current UNCP faculty, staff or student can access the ITSM Service Portal (using his/her network username and password) and perform the following tasks without requesting assistance from Help Desk staff.
- Submit common service requests.
- Submit an incident report and receive an auto-confirmation via email.
- Check the status of your incidents, and add information as needed.
- View the history of an issue.
- View Knowledge Center for support on and resolution of incidents to alleviate the need to submit an incident ticket.

ServiceNow
Learn How to Get Started
The Service Portal has two types of items:

Incidents
These are issues encountered during normal business operations that require DoIT assistance
to resolve. Examples include network connectivity issues, general computer operability
issues and email access.

Requests
These provide a way for DoIT staff to handle routine requests more efficiently. Request
examples: installation of new software on specific campus computers, requesting access
to publish to a distribution list, reservation to check out a laptop from the Help
Desk, Banner access and reporting requests.