IT Service Management Portal

Any current UNCP faculty, staff or student can access the ITSM Service Portal (using his/her SIngle Sign On (SSO) username and password) and perform the following tasks without contacting Help Desk staff.

  • Submit common service requests.
  • Submit an incident report and receive an auto-confirmation via email.
  • Check the status of your incidents, and add information as needed.
  • View the history of an issue.
  • View Knowledge Center for support on and resolution of incidents to alleviate the need to submit an incident ticket.

ServiceNow

ServiceNow is the new IT Service Management (ITSM) platform. The ITSM Service Portal is your one stop shop for all things DoIT: submitting requests, reporting issues and viewing the status of your open requests. 

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The Service Portal has two types of items:

hands on a computer with internet connection problems

Incidents

These are issues encountered during normal business operations that require DoIT assistance to resolve. Examples include network connectivity issues, general computer operability issues and email access.
hands on a laptop

Requests

These provide a way for DoIT staff to handle routine requests more efficiently. Request examples: installation of new software on specific campus computers, requesting access to publish to a distribution list, reservation to check out a laptop from the Help Desk, Banner access and reporting requests.